Return Policy:

All product returns must meet the return policies of AMPM Systems Arizona LLC(“AMPM”) in order for AMPM to issue a Returns Authorization. Provided AMPM has return rights with its manufacturers/suppliers, AMPM only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of AMPM invoice:
• Factory Sealed (in fully resell-able condition - i.e. no stickers, markings, etc.)
• Defective or Dead on Arrival (DOA)
IF AMPM Systems Arizona DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER,
THE PRODUCT IS NON-RETURNABLE.

Types of returns that you can request from AMPM Customer Service:
• Replacement returns of products damaged on arrival (DOA) - If you have a COD account, AMPM ships the replacement product as soon as the damaged product is received.
• Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, AMPM credits your account. Custom-configured products cannot be returned for credit.
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.
All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
For your Returns Authorization to be issued and honored, your Accounts with AMPM must be current.

Products Returned Without a Valid Returns Authorization: Products not authorized for return shall be defined as "overgoods." Overgoods may be returned to you at your expense or ARMS may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 15 percent handling fee. ARMS will not be liable for any loss or damage to overgoods.
 

Sealed Product Returns
Provided AMPM has return rights with its manufacturers/suppliers, AMPM will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of AMPM's invoice.
All products must have been purchased from ARMS and your account with AMPM must be current.
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 15% restocking fee or returned to you at your expense. AMPM will charge you a minimum of 50 cents per item for cleaning up and shrink-wrapping sealed product returns. Factory sealed product returns received in a damaged box will be assessed a rebox fee of $35. Credit will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

Freight Damage Guidelines
In order for AMPM to process your Freight Damage claim quickly and efficiently:
• Contact AMPM Customer Service at 1-877-377-9103 within 15 Days of the date of delivery to report the claim.
• Provide Customer Service with condition of the product, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered.)
• UPS/Federal Express should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to AMPM within 3-5 business days. Please keep this receipt for your records in case the product is not returned to AMPM.
In the event that the inspection does not take place, or your product is not picked up within 5 business days of your initial call, please contact AMPM Customer Service at 1-877-377-9103.